FAQs

Is the designer accredited by the Clean Energy Council (not just the installer)?

Yes, all our design engineers are CEC accredited, as are our installers, each of whom is a registered electrician.

Does the price quoted include the necessary metering changes and paperwork for my local electricity supplier?

We can arrange the installation of the meter on your behalf. We can provide the service provider connection cost as part of the solar installation. If the metering connection cost is included, it will be shown on the quote and invoice. The meter is supplied by the energy utility operating your local network grid; in the majority of cases, they supply it free of charge, however some electricity retailers choose to charge for the installation. We will provide you with all the necessary paperwork and help you complete it. If you have any questions one of our Solar sales team can assist you.

If I have to deal with the panel or inverter manufacturer in the future, do they have an Australian office?

Most of our suppliers have an Australian office. Where there is a service or warranty event, Solar Secure is responsible for liaising with the panel or inverter manufacturers.

How long do solar electric systems last?

Solar systems are predicted to last anywhere between 25 and 35 years. Our manufacturers guarantee that, in 25 years, your panels will still be making at least 80% of the electricity they did in the first year. Most inverter manufacturers offer up to a five year warranty.

Who installs my solar system?

We’ve sourced the best Clean Energy Council certified electricians to install your solar system. Because Solar Secure provides a full 10 year installation warranty, we thoroughly inspect our installers to ensure they are not only accredited but are the best. We are home solar service experts committed to delivering a quality product.

Do you handle all the rebate and Small Technology Certificate (STC) paperwork for me so I only have to pay the difference?

Yes, we do. We have lots of experience with this and our goal is to make it as simple as possible for you.

What is the difference between a gross and a net feed-in tariff?

A gross feed-in tariff is where ALL the power generated by your rooftop solar system is fed back into the electricity grid and you are paid for the total amount. A net feed-in tariff, as used in NSW, Qld, Vic and SA, is where you are only paid when the solar system is generating more power than is being used by the house at that point in time. Any ‘excess’ power is exported to the grid and you are paid for this amount at a tariff rate. In this situation it is very important to maximize the power flowing back to the grid through good energy management practices, increasing the return from the tariff.

What wind rating is the roof mounting kit?

Solar Secure has a number of different mounting systems available, all certified to AS/NZS 1170.2 (Wind Loads) as applicable. We use an appropriate mounting for the solar panels based on location and mounting surface.

Will a solar system cover all my electricity needs?

Factors such as the size of the system, direction of your roof, types of appliances and household consumption will all influence the electricity requirements. Our qualified installers can design and install a system that best suits your needs so that you can attain the best result from your system.

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